July 21, 2010

The deal:
$40 for 10 Classes at Bikram Yoga Pasadena ($125 Value)

The Fine Print: (The below was in 12px font.  CA law is 10-point font which is 13.3px font.)
Expires Dec 31, 2010
Must activate by exp. date,
valid for 2 mos. after redemption.
Limit 1/person.
Not valid for 8am Sat. & Sun. classes.
No extensions, cash, or credit back.
Non-transferable.
Not valid w/new client special, other offers.
Rsvn. req’d at least 24 hrs. ahe

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Dec 17, 2010 Ticket Msg. to Groupon customer Service

Hello, I will not be using the groupon pepreaid offer that I bought #5******-*-*. Would it ..[be possible to get this refunded as soon as possible?  Thanks]

Tom *******

________________________________________

From: Tim <notifications-mail@groupon.com>
To: Tom *******
Sent: Sat Dec 18 12:21:36 2010
Subject: Re: Hello, I will not be using the groupon pepreaid offer that I bought #5211817-0-1. Would it … (ticket #1415478)
## Reply above this line ## ________________________________________
Tim, Dec-18 02:21 pm (CST):

Hi Tom,

Once the deal is closed we only issue refunds if there is a problem with the service or other extenuating circumstance. You can still give this away as a gift if you decide it is something that you no longer would like to use.

Please let me know if you have any other questions or if there is anything else I can do to help.

Regards,

Tim
support@groupon.com

________________________________________

From: Tom *******
Sent: Saturday, December 18, 2010 12:28 PM
To: ‘mail@groupon.com’
Subject: Re: Hello, I will not be using the groupon pepreaid offer that I bought #5211817-0-1. Would it … (ticket #1415478)

The gift idea is nice but I just want my money back. I know that in California I have several years to use the certificate but I don’t want to have ask the merchant to do that. Can you just refund the money?

Happy holidays.

________________________________________

From: Tim <notifications-mail@groupon.com>
To: Tom *******
Sent: Sat Dec 18
Subject: Re: Hello, I will not be using the groupon pepreaid offer that I bought #5211817-0-1. Would it … (ticket #1415478)
## Reply above this line ## ________________________________________
Tim, Dec-18 03:10 pm (CST):

Hi Tom,

Again, once the deal is closed we only issue refunds if there is a problem with the service or other extenuating circumstance. Please let me know if you have any other questions or if there is anything else I can do to help.

Regards,

Tim
support@groupon.com

________________________________________

Ticket Msg to Tim @ Groupon customer Service

Missing message – I believe I referenced the groupon promise post on refunds if you are not satisfied..”The Groupon Promise: if Groupon ever lets you down, we’ll return your purchase—simple as that.”

________________________________________

From: Tim [mailto:notifications-mail@groupon.com]
Sent: Tuesday, December 21, 2010 2:09 PM
To: Tom *******
Subject: Re: Hello, i never heard back on this issue (see below). I note Andrew has a practical approa… (ticket #1443939)
# Reply above this line ##
Tim, Dec-21 04:09 pm (CST):

Hi Tom,

Thanks again for your email, our Groupon Promise – which you cited – exists to protect people that purchase a Groupon, use or try to use it, and then have a poor experience. We don’t want people to be afraid to use Groupons, so we implemented the Groupon Promise to protect them if something goes awry. It doesn’t happen frequently, but we’re there in case it does!

However, the Promise does not cover cases where a Groupon is not used with no fault to the business. We understand that sometimes extreme circumstances arise due to emergencies, and we can often times work something out in those situations. But if you purchase a Groupon and then later decide that you do not want to use it because you changed your mind, we ask that you give it to someone you think may enjoy it.

A Groupon can easily become a gift — you simply give it to your friend and they can use it, even if your name is on it. The second to last paragraph of the blog post for the Groupon Promise briefly discusses this topic.

I hope this helps to further clarify things and if you have any further questions, let me know!

Regards,

Tim
Groupon Customer Support

________________________________________
From: Tom *******
Sent: Tuesday, December 21, 2010 2:34 PM
To: Groupon
Subject: RE: Hello, i never heard back on this issue (see below). I note Andrew has a practical approa… (ticket #1443939)

Hi Tim,

Thanks for the reply.  As I mentioned before the idea of gifting it is a good one.  However, how would you feel if I gave you a Groupon that has 9 days to use it?  (At least that is what the Yoga Studio says.)  That isn’t very cool to give that away.  Also, maybe your have friends have thicker skin than mine as I think [they] would be offended.   They would be thinking “Tom is such a jerk he gave me this exercise gift certificate.”  I think they would imagine that I believed they needed to loosen up or loose some weight by giving them exercise class gift certificate.  Also, have you ever been to a Bikram Yoga?    It is really sweating and they even were shut down but the health department http://www.drishtikone.com/content/bikram-yoga-studio-closed-la-due-violations

See the problem is that in California gift certificates don’t expire.  Yet the Yoga studio says I have to use it before December 31st, 2010.    I can understand their interest in having these used by then but that just isn’t the law in California.    I think you should consult your legal counsel to get a read on the California consumer protections.  It probably would be easier to refund me my money.

Thanks
Tom

________________________________________
From: Tim [mailto:notifications-mail@groupon.com]
Sent: Tuesday, December 21, 2010 2:54 PM
To: Tom ********
Subject: Re: Hello, i never heard back on this issue (see below). I note Andrew has a practical approa… (ticket #1443939)
## Reply above this line ##
Tim, Dec-21 04:53 pm (CST):

Hi Tom,

After reading No Extensions, but also Non Transferable in the original Fine Print, I just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.

And it’s not jerky to give someone an exercise Groupon! It means you care! Just wouldn’t give one to a wife or girlfriend. Might get you slapped.

Have a great week!

Regards,

Tim
support@groupon.com

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